As soon as your order is ready, you will receive a shipping confirmation email with a tracking link where you can check the progress of your shipment.

We ship worldwide when ordering direct from our website, if your country is not available in our checkout options please get in touch to let us know and we will get it added for you.

Shipping times vary depending on what country you live in and which shipping service you select during checkout. Typically for orders placed in the UK it will be around 1 - 3 working days. To the US it can be around 2 - 5 working days. For most EU countries it can be around 3 - 7 working days, some can take longer due to slower customs. Rest of the World can vary greatly, we try to list an estimated shipping time next to the shipping service during checkout to give you an idea of how long it may be.

Prices shown exclude 20% VAT (20% VAT will be added to the cost of your order at the checkout). No further import fees will be requested as we ship from the UK.

As VAT is not paid in the US, the price you see on the product page is the price you pay at checkout. No further taxes are added by us at checkout. It is our understanding that US customers do not have to pay any import fees for goods purchased from the UK under the value of $800, therefore you will not be charged any import tax/customs fees.

By default if you live in the EU you will not be charged UK VAT (it will not be added at checkout), you instead may be required to pay import/customs fees in accordance with your local authorities rules, typically this is handled by the shipping company who will contact you before the delivery is made. The customer pays local VAT before customs releases the goods for delivery, this is known as Delivery Duty Unpaid (DDU). However, for some EU countries we are able to collect the VAT on your behalf and pass it onto the shipping company to simplify the process for a faster delivery service as well as reducing fees, this is known as DDP (Delivery Duty Paid). For countries where this service is available VAT will be added to your order total during checkout.

You will not be charged UK VAT (it will not be added at checkout), you will instead be required to pay import/customs fees in accordance with your local authorities rules, typically this is handled by the shipping company who will contact you to arrange payment before the delivery is made.

From time to time a minority of parcels can take longer to be delivered than expected, although frustrating this is generally not something to worry about. Delays can be due to a number of reasons that are out of our control including things such as customs delays or shipping network congestion, please rest assured it is highly unlikely that your parcel will not get delivered. In the unlikely event that your parcel is severely delayed or appears to be lost, please get in touch with us via our contact page with your order number and we will get in touch with the shipping company to resolve the issue as soon as possible.

The last few years have been very challenging for shipping services, with many new rules and procedures imposed due to Brexit and COVID. Whilst the shipping companies and customs agencies are getting to grips with these changes, it has led to a small number of parcels taking longer than usual to be delivered. We apologize for any inconvenience this may cause. BREXIT and VAT - now that the UK is no longer part of the EU the rules for paying VAT have changed and new import/export rules now apply, please see the "Import / Customs Charges" section for more details.

If you have just placed an order and have changed your mind you can change your order or cancel it and receive a full refund, please get in touch as soon as possible.

If you have received your order and have changed your mind, please get in touch within 14 days of receiving your order and we will arrange a return and refund for you. Please note that you will be responsible for the return shipping costs and the case must be returned in the same condition it was received in. If you have removed the protective film or assembled your case, we will not be able to give you a refund. Once we have received the case back we will issue a refund for the order total minus the original shipping cost.

In the unlikely event you have received your order and the case is damaged or the order is incorrect, please get in touch we will get it resolved for you as soon as possible.

If your case is faulty please get in touch and we will work with you to resolve the issue. We won't be able to offer a refund or replacement if the case has been damaged due to misuse or incorrect assembly.